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We deliver at 2 AM, 3 AM, so if the app crashes at night I lose that customer forever. I told the team this maybe ten times. They got tired of me, I'm sure, but they never let it go down. Our delivery boys learned the partner app in one evening. That says enough.

I'll be honest, at the start I didn't fully know what I wanted. I just knew I wanted many shops in one app. The team sat with me for hours drawing it on paper. Some of our sellers had never sold online in their life, and now they upload their own products. One aunty from Narikot called me just to say thank you. That call I won't forget.

Gramthan is a small place. People know me personally, so if the app was bad they would tell me to my face. Nobody has complained. People actually ask me about the reward points more than anything else, haha.

Our customers have been coming to us for many years, some for generations. I didn't want an app that felt cold. When I first saw the designs I actually smiled. It looks like us. Now customers come to the New Road showroom and say, 'I saw this one in the app.'

Most of my customers have cheap phones with little storage. I asked for a light app that loads fast and doesn't hang. That's exactly what I got.

Who sells live fish online? We do, and the team didn't laugh at the idea. They asked about delivery timing and water, things I didn't think a tech company would care about.

I used to take orders on Instagram DMs and lose half of them in the chat. Now people just open the store, add to cart and pay. The first week, I kept checking my phone like a kid every time an order notification came. Still do, if I'm honest.

Our farmers are not tech people. Some had never used an app before. Everything had to be in simple Nepali, with big buttons and short videos. When a farmer from Chitwan called us to ask about a pest he saw in a video, I knew it was working. Yo app kisan ko lagi ho, ra kisan le chalaunu sakchan.

Dashain time, everyone is fighting for a bus seat. Last year people booked from home and just showed up. Some bus operators were against the app at first, they said 'who will use this'. Now they call me asking to be added.

Our team was drowning in Excel sheets and emails. Shipments got missed and nobody knew who was responsible. Now everyone sees everything in one place. My operations head told me last month it's the first time she's left office on time in a while.

Starting a company in Nepal can make you cry with all the paperwork. We wanted the app to make it less scary. Users tell us it does.

My own father used to wait in the hospital line from 5 AM. That's why we built this. Now patients book a doctor from home. When the first appointment came through the app, I sent the screenshot to my whole family.

In medical supply, one wrong detail and you have a big problem. I liked that they double-checked everything with us before going ahead. Slow at the start, fast at the end, and nothing broke.

Applying to American universities is stressful for students and for parents. We wanted our platform to feel calm, not confusing. The team got that from the first meeting, and students tell us it's easier than they expected.

My students are traders, they don't have patience for anything slow. The team understood that we needed something fast and simple. No complaints from the students, and in my field that is a big compliment.

ReeLio was a big, messy build, and I changed my mind many times. Any other team would have given up on me. These guys argued with me when I was wrong, agreed when I was right, and kept building. I respect that a lot.

Taskmandu has two kinds of users, people who post tasks and people who do them, and both had to be happy. The team kept asking 'what will the tasker feel here?' I didn't expect a tech team to think like that.

I'm not a tech person at all. They explained everything in simple Nepali, never made me feel lost. Now I run the whole thing from my phone.

For a group like ours, the work has to be professional, no excuses. Inflancer was organised, clear about timelines and easy to reach whenever we needed something.

For an organisation like ours, respect and patience matter. The team was patient with every round of feedback from our members and delivered something we are proud to share.

We deliver at 2 AM, 3 AM, so if the app crashes at night I lose that customer forever. I told the team this maybe ten times. They got tired of me, I'm sure, but they never let it go down. Our delivery boys learned the partner app in one evening. That says enough.

I'll be honest, at the start I didn't fully know what I wanted. I just knew I wanted many shops in one app. The team sat with me for hours drawing it on paper. Some of our sellers had never sold online in their life, and now they upload their own products. One aunty from Narikot called me just to say thank you. That call I won't forget.

Gramthan is a small place. People know me personally, so if the app was bad they would tell me to my face. Nobody has complained. People actually ask me about the reward points more than anything else, haha.

Our customers have been coming to us for many years, some for generations. I didn't want an app that felt cold. When I first saw the designs I actually smiled. It looks like us. Now customers come to the New Road showroom and say, 'I saw this one in the app.'

Most of my customers have cheap phones with little storage. I asked for a light app that loads fast and doesn't hang. That's exactly what I got.

Who sells live fish online? We do, and the team didn't laugh at the idea. They asked about delivery timing and water, things I didn't think a tech company would care about.

I used to take orders on Instagram DMs and lose half of them in the chat. Now people just open the store, add to cart and pay. The first week, I kept checking my phone like a kid every time an order notification came. Still do, if I'm honest.

Our farmers are not tech people. Some had never used an app before. Everything had to be in simple Nepali, with big buttons and short videos. When a farmer from Chitwan called us to ask about a pest he saw in a video, I knew it was working. Yo app kisan ko lagi ho, ra kisan le chalaunu sakchan.

Dashain time, everyone is fighting for a bus seat. Last year people booked from home and just showed up. Some bus operators were against the app at first, they said 'who will use this'. Now they call me asking to be added.

Our team was drowning in Excel sheets and emails. Shipments got missed and nobody knew who was responsible. Now everyone sees everything in one place. My operations head told me last month it's the first time she's left office on time in a while.

Starting a company in Nepal can make you cry with all the paperwork. We wanted the app to make it less scary. Users tell us it does.

My own father used to wait in the hospital line from 5 AM. That's why we built this. Now patients book a doctor from home. When the first appointment came through the app, I sent the screenshot to my whole family.

In medical supply, one wrong detail and you have a big problem. I liked that they double-checked everything with us before going ahead. Slow at the start, fast at the end, and nothing broke.

Applying to American universities is stressful for students and for parents. We wanted our platform to feel calm, not confusing. The team got that from the first meeting, and students tell us it's easier than they expected.

My students are traders, they don't have patience for anything slow. The team understood that we needed something fast and simple. No complaints from the students, and in my field that is a big compliment.

ReeLio was a big, messy build, and I changed my mind many times. Any other team would have given up on me. These guys argued with me when I was wrong, agreed when I was right, and kept building. I respect that a lot.

Taskmandu has two kinds of users, people who post tasks and people who do them, and both had to be happy. The team kept asking 'what will the tasker feel here?' I didn't expect a tech team to think like that.

I'm not a tech person at all. They explained everything in simple Nepali, never made me feel lost. Now I run the whole thing from my phone.

For a group like ours, the work has to be professional, no excuses. Inflancer was organised, clear about timelines and easy to reach whenever we needed something.

For an organisation like ours, respect and patience matter. The team was patient with every round of feedback from our members and delivered something we are proud to share.